“Information is the lifeblood of the organisation, restrict its flow and the organisation will wither and die”

 Customer Service

Examples of the Customer service KEY PULSE POINTS (KPP)  which Business Intelligence Solutions could help you monitor to ensure the health of your company
  • Delivery performance
    • Monitor on-time deliveries
    • Monitor delivery variations ie short deliveries, damaged materials
    • Rank carrier performance
    • Monitor cost per mile, cost per trip, cost per Kg
    • Compare different delivery methods
  • Customer satisfaction
    • Monitor quality levels
    • Analyse customer complaints, returns and compensation claims
    • Monitor customer satisfaction feedback
    • Measure customer retention
    • Analyse by customer
    • Analyse by product
    • Monitor customer satisfaction over time ie. year to date, this time last year etc.
 

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